Shipping & Delivery Information

At Newave Surf, we want to get you out on the water as fast as possible. Below you’ll find everything you need to know about how we get our gear from our warehouse to your door.

1 - Shipping Rates & Destinations

We ship Australia-wide via trusted professional carriers. Your specific shipping costs are calculated automatically at checkout based on the size, weight of your items, and your delivery address.

2 - Delivery Times

Once your order is confirmed and payment is processed, we get straight to work.

• Processing Time: Usually dispatched from our warehouse within 1–2 business days.
• Estimated Transit Times:
• Australia (Domestic): 2–5 business days (allow extra time for regional and remote areas, or WA/NT).
• International: 7–14 business days depending on the destination country.

Note: on Availability: In the rare event that a product is exceptionally unavailable after you order, we will contact you immediately. You’ll have the choice to wait for the restock or cancel your order for a full, immediate refund.

3 - How We Deliver

• Carrier Info: We partner with leading Australian and international transport services to ensure your gear arrives safely.
• Partial Shipments: To get your gear to you faster, your order might occasionally arrive in multiple packages. If we split-ship your order, you will never be charged extra for the additional delivery.
• Missed Deliveries: Not home to sign for your package? No worries. The carrier will leave a card or send an email/SMS notification. You can usually use their portal to reschedule your delivery, redirect the package, or pick it up at a nearby collection point (like an Australia Post outlet or courier depot).

4 - Delays & Events Outside Our Control

While we do everything in our power to meet delivery estimates, Newave Surf cannot be held responsible for transit delays caused by events outside of our reasonable control (such as extreme weather events, natural disasters, courier strikes, or cyber disruptions).

5 - Your Rights and Consumer Guarantees

We value your trust and operate strictly in accordance with the Australian Consumer Law (ACL).

Under the ACL consumer guarantees, when you purchase goods from us, they must be delivered within a reasonable time. If a specific delivery date was promised or estimated and we face unexpected delays (not caused by an event outside our control):

• You have the right to request that we fulfill the delivery within a reasonable revised timeframe.
• If we fail to deliver within that extra window, or if the delay represents a major failure under the consumer guarantees, you have the right to cancel your order via written notice (email).
• Upon cancellation of the order due to a supply failure, we will process a full refund of the purchase price and shipping costs to your original payment method within 14 days.

Questions?

If you have any questions about an order or a specific shipment, feel free to reach out to our crew at Admin@newavesurf.com.au